Escaping clean water
If you know how and can do so safely, isolate the nearest fixture or main water supply. Move valuables away from water without entering unsafe areas.
Home / Urgent plumbing enquiries
Telephone confirmation required
Urgent plumbing guidance without unrealistic promises.
If water is escaping, damage is increasing or essential plumbing cannot be used, telephone to explain the circumstances and confirm current availability.
If safe to do so
Limit risk before making contact.
Do not attempt work that could expose you to electricity, hot water, contaminated water, unstable surfaces or other hazards.
Water near electricity
Keep clear. Do not touch wet electrical equipment, switches or wiring. Contact the appropriate emergency or electrical service where needed.
Sewage or contaminated water
Avoid contact, keep people and animals away and explain the contamination risk when calling.
Information to provide
Property address, access contact, source or visible location, extent of water, isolation status and any immediate safety concerns.
An urgent enquiry is not confirmed attendance.
PrimeLine makes no response-time guarantee. Suitability, travel, access and current availability must be discussed by telephone.
Relevant guides
Share more useful context.
Burst pipes
Visible escaping water, isolation and information guidance.
Read guide →Leak detection
Visible or suspected leakage and damp-related signs.
Read guide →Geyser concerns
Hot-water and geyser-related plumbing enquiries.
Read guide →